Bob Dylan and Business Process Outsourcing, an obvious connection, right?

Bob Dylan and Business Process Outsourcing, an obvious connection, right?

  February 7, 2022

“If your time to you is worth savin’, Then you better start swimmin’, Or you’ll sink like a stone, For the times they are a-changin’.”

Now more than ever, flexibility and agility are fundamental qualities for employee benefits.  If an employer is not able to quickly adapt to the ever-changing needs of their team and extended families, they are not only failing the people that matter most but are also hurting the bottom line.  So how do you help?  You listen.

As a Canadian leader in the Business Process Outsourcing (BPO) industry, SEB has partnerships with over 50 clients and provides services to close to half a million Canadians and their families.  What this degree of firsthand exposure provides, is a rare glimpse into what really matters to today’s workforce.  And what matters today, is changing.  At light speed.

At SEB, listening to our client partners put a spotlight on wasted time spent chasing and processing premiums for employees not actively at work.  In response, we created the FlexPlu PAY solution to cost-effectively automate the process of premium payments.

Listening to employees that need ease of access to coverage or information, fueled the development of FlexPlus CONNECT; a total HR integration platform that eliminates the need for multiple passwords and bookmarked favourites.

“For the times they are a-changin’.”  Gone are the days of administrative processes driving plan design decisions.  Gone are the days of traditional, one-size-fits-all coverage and of paper administration.  If your benefit solutions are a hurdle to clear rather than a helping hand, it might be time to re-evaluate.  Or, if you’re enjoying the throughline, it’s time to stop “Blowin’ in the Wind”.

We’d love to start listening to you to find out how we can help you and your team today.

“Dave Wilson”