Careers | SEB

Take a Step towards a Career in a Growing Industry with a Team that Cares

Everyone wants to move ahead in their career, but few find the right place where they can contribute and grow at the same time. Consider joining a close-knit team of individuals working in a dynamic and friendly environment that’s rooted in technology & innovation.

Our Mission is to empower people and businesses by creating innovative benefits technology solutions, and we’re passionate about what we do.

If this appeals to you, then you’ve come to the right place.

Our Vision

Create exceptional experiences everyday

Here’s how to apply: View SEB Administrative Services Inc. opportunities for Canada and India below. Click to expand and view the opportunity. Use the “Apply” button to email us your resume.

Canada

India

Requirements Analyst - Montréal or Mississauga

SEB overview

We are a technology company that designs and develops products and services to improve the administration of employee benefits, and to deliver digital solutions in the benefits and insurance space. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced teams create elegant solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job Overview

The Requirements Analyst works closely with French and English-speaking clients and the technology teams to complete requirements documents for new client implementations and support the ongoing Operations team for benefits administration clients.

Responsibilities

Identifies and defines the client’s needs/requirements based on supporting documentation provided by client and vendors, and by leading client requirement clarifications workshops.
Develops and updates applicable requirements document templates for suite of deliverables from solution workflows, to detailed project deliverables, to standard operating procedures and training for ongoing team to support.
Translates client requirements into English for use by the implementation team if/as needed.
Participates in analysis discussions with internal, client and external vendor stakeholders to ensure the provision requirements match the technical specifications.
Identifies potential risks and gaps in solutions, gathers relevant information, and works with client/third parties to resolve issues that arise.
Provides subject matter expertise and training to client, and internal teams for implementation and ongoing processing concepts.
Serves as primary resource to client and internal teams in the application of business objectives and alternatives for service delivery.
Resolves open requirements items and guides the client to deadlines as it relates to the requirements definition process.
Apply documentation best practices to ensure visibility in changes and support clear change control processes.
Participate in creation and periodic review and update of department template requirement material.
Maintains requirements documents templates with newly released functionalities

Education and Experience

Excellent French writing and communication skills
Very good English writing and communications skills
Education, or equivalent training and experience in one of Benefits, Insurance, finance or pension industry.
- GBA or CEBS designation or in progress is an asset.
- Alternately, 2 or more years work experience in Benefits Administration organization is required.
Education, or equivalent training and experience in one of Technical Writing or written communications, business analysis
Strong client relationship management skills required.
Very good MS Word skills
Good Microsoft Excel skills
Experience with Visio and PowerPoint an asset
Administration work experience in one or more of the following industries: benefit administration, insurance, claims or pension operations (large or small market) is considered assets.

Please submit a portfolio sample of requirement, process flow, manual or other work which you created.

We offer you

A safe and dynamic work environment
Be part of an amazing team
Competitive benefits and pension plan, including free access to a doctor 24/7 through our EQ Care benefit
Flexibility to work from home
Continuing education & training
Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

Customer Service Representative - Montréal or Mississauga

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Benefits Administration (BA) Customer Service Representative (CSR) main responsibility is to provide high quality customer service by helping active and retiree participants and others through phone call, chat and email inquiries. By using various tools at his disposal to provide complete and accurate information to the caller, he acts as a liaison for callers and internal teams to resolve basic and complex inquiries and issues arising from inbound calls, on-line secured requests or written requests.

Responsibility Areas:

Provide support to those who contact the call centre by responding with professionalism and courtesy to calls, emails and chats, in both French and English.
Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.
Identify issues and help improve processes by sharing ideas and recommendations.
Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.
Actively participate in team activities, initiatives and special mandates.
Access information using a computer and related components and peripherals in a Microsoft environment.
Work overtime to meet business needs

Personal Attributes

Strong verbal and written communication skills.
Strong customer service skills.
Strong problem-solving skills.
Ability to learn large amounts of information in a short timeframe and apply past learning from calls or other experiences; actively pursues new knowledge and keeps up with changes in client environment.
Ability to handle high volume and pressure situations.
Flexible and adaptable with a demonstrated ability to recognize the need to change the priorities to meet the business needs.

Education & Experience

Minimum one year of customer service-related experience
Previous call center experience preferred
Previous benefits and/or HR experience is a plus.
Experience with desktop/Windows navigation and keyboarding skills.

We offer you

A safe and dynamic work environment
Be part of an amazing team
Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
Flexibility to work from home
Continuing education & training
Tremendous potential with a growing organization

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

Full Stack Developer

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job Overview:

At SEB India, we are looking for a passionate coder who is hands -on and loves coding. In this role, you will be working with our Technology team passionate for creating and building our product that offers world class health benefits administration to our clients in Canada.

Responsibilities

Responsible to Create/update the initial coding estimates for assigned tasks.
Build the code according to the technical specifications, detailed design, maintainability, and coding and efficiency standards.
Use code management processes and tools to avoid versioning problems.
Perform peer reviews of code to ensure it meets coding and efficiency standards.
Debug and resolve any code or interface problems encountered by the Software Engineer/Test Engineer.
Write and execute the unit test cases and test each piece to verify the basic functionality before comprehensive testing.
Fix function testing issues and/or client issues.
Should be able to prepare a high-level technical design for the assigned task

Personal Attributes:

Strong interpersonal, analytical & problem- solving skills.
Collaborative approach towards achieving results.
Effective time management skills and ability to adhere to deadlines.
Good attention to detail and high levels of accuracy.
Ability to work independently as well as in a team.

Experience and Qualification:

A degree in MCA/B.Tech/B.E.
3-8 years’ experience in Core development using Microsoft technologies.

Competencies: Knowledge, Skill and Ability needed in the role:

Net/ASP.Net Core/C#
Angular 2 and above
Web Services / Web API
SQL Server

Good to have:

SSIS, SSRS
Java Script or Type Script
Hands On / Exposure to any JavaScript framework like (Angular, React, Vue, Node, Express etc.)
HTML 5 and CSS3
Kentico (or any other CMS), MVC
Web application security standards
Performance optimization
Bootstrap or similar CSS library

We offer learning on:

Mobile App development, MVC, Bootstrap (Responsive websites), SQL Server reporting and integration services.
Domain (multiple domains>> Health, Billing, Leave management.

We offer you:

A safe and dynamic work environment.
Competitive benefits and medical insurance plans.
Flexibility/ hybrid work locations.
Continuous education & training.
Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity, and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in Inforica India Pvt Ltd. Only candidates under consideration will be contacted.

Apply

Senior Test Engineer

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job overview

As Senior Test Engineer you will apply basic to intermediate knowledge of software architecture to perform software testing tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications. Test enhancements within an existing software architecture and occasionally suggest improvements to the architecture.

He/ she should be able to work autonomously with minimal direction.

Responsibilities

Analyze business, functional, and technical requirements and develop test scenarios, testcases and execute them to ensure the quality.
Carrying out Functional testing, System integration testing, Regression testing, Back-end testing and postproduction support.
Involvement in defect reporting through Jira.
Work with business and technology leads to identify the appropriate data for testing and prepare that data for the test cases.
Techno- Functional role, working primarily within the QA Functional, regression and automation team
Train less experienced or newly entrants on our suite of applications.

Experience & Qualification

3-5 years of Experience
Minimum B Tech with computer science background/B.SC (Computer Science)/MCA
No domain preference.
ISTQB certification is desirable.
Health and Benefit Domain preferred

Personal Attributes

Strong verbal and written communication skills with the ability to liaise with cross functional teams
Strong interpersonal, analytical & problem- solving skills.
Collaborative approach towards achieving results
Effective time management skills and ability to adhere to deadlines
Good attention to detail and high levels of accuracy
Ability to work independently as well as in a team
Strong Analytical Skills
Quick and continuous learning
Training and mentoring skills

Competencies: Knowledge, Skill and Ability needed in the role:

Advanced knowledge in SQL and Excel.
Experience on any load testing is tool is preferred. (J Meter)
Basic Knowledge of Manual Testing
Should have an Exposure to any Bug Tracking Tool (JIRA/HP ALM)

We offer you:

A safe and dynamic work environment.
Competitive benefits and medical insurance plans.
Flexibility/ hybrid work locations.
Continuous education & training.
Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in SEB Admin- India. Only candidates under consideration will be contacted.

Apply

Test Analyst

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job overview

Test Analyst is responsible for managing delivery with support of small team of 2-4 members. TA is also responsible for managing India team delivery & ensure projects are delivered to specifications while dealing with challenges such as cross-team dependencies, changing schedules, and constantly evolving requirements. TA should be a team oriented and have a strong customer service orientation.

Responsibilities

Analyze business, functional, and technical requirements and develop test scenarios, testcases and execute them to ensure the quality.
Responsible for defect reporting through Jira/Azure
Responsible for Status reporting of the projects along with team members status reporting to check and balance the capacity of the team
Manage and execute modules (may be as an Individual Contributor) in a given Project or for a particular client independently. This will include requirement analysis, execution, gap identification and status reporting etc
Should be taking business calls independently with onshore counterparts.
Work with business and technology leads to identify the appropriate data for testing and prepare that data for the test cases.
Techno- Functional role, working primarily within the QA Functional, regression and automation team

Personal Attributes

Strong verbal and written communication skills with the ability to liaise with cross functional teams
Strong interpersonal, analytical & problem-solving skills.
Collaborative approach towards achieving results
Ability to work independently as well as in a team
Ability to exhibit the leadership skills and mentor the team members

Experience & Qualification