Careers

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SEB Re-certifies Great Workplace

SEB Administrative Services Inc. (SEB) has re-certified as an employee validated great workplace by the Great Place to Work Certification Program.

If you are interested in joining a close-knit dynamic team working together to deliver innovative technology solutions, you’ve come to the right place!
Here’s how to apply: View SEB Administrative Services Inc. opportunities for Canada and India below. Click to expand and view the opportunity. Use the “Apply” button to email us your resume.
Canada
India 

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Operations Manager (OM), which is both an onshore and offshore manager role, is accountable for managing operational performance for assigned client(s) under their aligned domain.

This includes meeting and exceeding contractual performance standards and defined operational measures. The OM is responsible for making sure that all ongoing work is delivered timely and with quality to plan sponsors and plan participants. This includes project planning, scheduling, and managing, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding work, utilizing either onshore or offshore resources.

The OM is accountable for identifying process improvements that will lead to year-over-year efficiencies in the aligned client group’s operational workloads. The OM is expected to have a significant amount of written and verbal client interaction, to lead meetings and ad-hoc conversations and is the client’s primary point of contact.

Responsibilities

  • Understanding contractual agreements and the performance measures
  • Operations subject matter expert to CSM’s and support teams
  • Proactively managing operations metrics to meet or exceed set results
  • Tracking, reviewing and escalating variations in performance standards impacting operations
  • Working with the team to implement action plans for performance standards below targets
  • Coordination of client updates with the CSM to ensure successful Annual Enrollments
  • Managing Annual Enrollment project once approved by CSM
  • Acting as primary point of contact for Operation Analysts, Shared Services, and other stakeholders to answer questions, provide direction, escalate issues, and provide support through issue resolution
  • Leading scheduled Client operational status meeting to discuss projects, questions, and priorities.
  • Initiating ideas and leading discussions for client improvements with SDM and CSM that may yield higher quality or more efficient delivery
  • Integrating operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience
  • Understanding best practices and ensure the team adheres to them
  • Identifying and eliminating manual efforts through streamlining and automation efforts

Personal Attributes

  • Strong verbal and written communication skills
  • Strong customer service skills
  • Strong problem-solving skills
  • Ability to learn large amounts of information in a short timeframe and apply past learning from other experiences; actively pursues new knowledge and keeps up with changes in client environment
  • Ability to handle high volume and pressure situations

Education & Experience

  • Bachelor’s degree or equivalent work experience required
  • GBA or CEBS in progress
  • 2+ years of project management experience
  • 3+ years of Health & Welfare Benefit experience in a management role
  • 3+ years of operations experience
  • Experience working with Microsoft Office suite of products including Word, Excel, and PowerPoint

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services for improved benefits administration. Our FlexPlus™ solutions transform our customer’s back-office processes and offer a sleek, automated experience for plan members. Our experienced customer teams can pinpoint customer needs and create realistic solutions based on industry best practices. Passion for our customers is at the center of SEB’s operating model.

If like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

As a Product Specialist, you will be responsible for the identification, development and management of our products to support our existing and new business models. You will be responsible for the execution of the product development process while collaborating with our product development team and ensuring customer satisfaction. This is a bilingual role; English and French.

Responsibility Areas

  • Supporting the development of new products
  • Improving the development of existing products
  • Conducting demos of products
  • Mapping requirements to products
  • Managing the launch of new products
  • Conducting market research and analyzing industry trends
  • Analyzing and documenting the product development process including workflows
  • Leading internal and external audits of the products
  • Building and maintaining customer relationships
  • Resolving customer issues
  • Collaborating with the development team and Product Manager

Formal Education and Certification

  • Bachelor’s degree or equivalent work experience required.

 Required Knowledge and Experience

  • Minimum of 3 years of experience in a similar role in group insurance products, HR, payroll, group health benefits
  • Strong customer service skills
  • Excellent verbal and written communication skills (English and French)
  • Strong analytical skills
  • Highly developed attention to detail
  • Strong problem-solving skills
  • Strong organizational skills
  • Ability to work well in a team environment
  • Ability to work in a fast-paced environment

Personal Attributes

  • Technical agility
  • Strong ability to translate data into insights
  • Excellent presentation and public speaking skills
  • Results-driven

We Offer You

  • A safe and dynamic work environment
  • Be part of an amazing team.
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home.
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview:

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

Under the supervision of the Director of the PMO, the Project Manager facilitates the product development process by developing and managing the schedules of projects in Product Development with a focus on high quality, cost effectiveness, and efficiency throughout the project’s life cycle. You will work with clients and team members to ensure that all project deliverables are met to ensure successful software implementation and client satisfaction.

Responsibility Areas:

  • Lead the implementation of the benefits administration solutions and administrative services.
  • Accountable for on time, on budget completion of assigned projects following SEB Admin’s project governance framework and project management methodology
  • Responsible for resource management, scope management, budget and schedule management for the assigned projects
  • Maintain sound working relationship and effective communication with all project stakeholders and teams
  • Develop project charters, project plans and other project artifacts as required
  • Organize and lead project team meetings
  • Ensure effective project change control
  • Provide financial forecasts, actual against budget tracking and report progress to stakeholders
  • Proactively manage risks, and systematically resolve or escalate issues
  • Ensure project reporting and forecasting is timely, accurate and appropriate for the various stakeholders
  • Follow SEB Admin’s methodologies and provide feedback for continuous improvement
  • Manage transition of the product/project/work package to an operational environment
  • Responsible for managing working relationship with vendors and delivery partners as required
  • Inspires loyalty and trust, handles oneself ethically following core values and beliefs
  • Recognizes contributions – praises people for a job well done
  • Builds mutual trust and encourages respect and cooperation among team members
  • Open to diverse points of view, treats people with respect 

Education and Experience

  • Bachelor’s degree and/or equivalent work experience required.
  • Project Management Professional (PMP) or actively working towards a designation is preferred
  • Experience with benefits administration or the insurance industry
  • 3-5 years project management experience
  • 5+ years of professional work experience
  • Experience with system delivery projects, including promotion of applications and services through different environments is an asset
  • Experience managing and coordinating projects: monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems, and provides project effectiveness
  • Experience in managing delivery teams of various sizes and scope (may include staff, consultants, vendors)
  • Experience with managing project budgets

Knowledge and Skills

  • Strong working knowledge of the Project Management Lifecycle and SDLC
  • Ability to prioritize and work under tight deadlines managing multiple key business priorities
  • An ability to build strong relationships with clients
  • Superior leadership and communication skills
  • Well-developed analytical and dispute resolution skills
  • Technical agility to learn new applications is a strong aset
  • Bilingual in French and English is a strong asset

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of employee benefits, and to deliver digital solutions in the benefits and insurance space. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced teams create elegant solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job Overview

The Requirements Analyst works closely with French and English-speaking clients and the technology teams to complete requirements documents for new client implementations and support the ongoing Operations team for benefits administration clients.

Responsibilities

  • Identifies and defines the client’s needs/requirements based on supporting documentation provided by client and vendors, and by leading client requirement clarifications workshops.
  • Develops and updates applicable requirements document templates for suite of deliverables from solution workflows, to detailed project deliverables, to standard operating procedures and training for ongoing team to support.
  • Translates client requirements into English for use by the implementation team if/as needed.
  • Participates in analysis discussions with internal, client and external vendor stakeholders to ensure the provision requirements match the technical specifications.
  • Identifies potential risks and gaps in solutions, gathers relevant information, and works with client/third parties to resolve issues that arise.
  • Provides subject matter expertise and training to client, and internal teams for implementation and ongoing processing concepts.
  • Serves as primary resource to client and internal teams in the application of business objectives and alternatives for service delivery.
  • Resolves open requirements items and guides the client to deadlines as it relates to the requirements definition process.
  • Apply documentation best practices to ensure visibility in changes and support clear change control processes.
  • Participate in creation and periodic review and update of department template requirement material.
  • Maintains requirements documents templates with newly released functionalities

Education and Experience

  • Excellent French writing and communication skills
  • Very good English writing and communications skills
  • Education, or equivalent training and experience in one of Benefits, Insurance, finance or pension industry.
    • GBA or CEBS designation or in progress is an asset.
    • Alternately, 2 or more years work experience in Benefits Administration organization is required.
  • Education, or equivalent training and experience in one of Technical Writing or written communications, business analysis
  • Strong client relationship management skills required.
  • Very good MS Word skills
  • Good Microsoft Excel skills
  • Experience with Visio and PowerPoint an asset
  • Administration work experience in one or more of the following industries: benefit administration, insurance, claims or pension operations (large or small market) is considered assets.

Please submit a portfolio sample of requirement, process flow, manual or other work which you created.

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our EQ Care benefit
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations.  The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Responsibilities

  • Provide day to day client and third-party administrator contact and support for participant inquiries.
  • Ensure the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface.
  • Provide internal support to other team members and domains including Benefit Centre representatives.
  • Execute manual processing with proper documentation and follow up.
  • Manage inbound/outbound data quality checks.
  • Execute year end processing and reporting.
  • Identify process improvement opportunities, issues, process delays and quality problems with recommended solutions.
  • Identify potential production defects and submits appropriate solutions through ticketing system.
  • Execute issue resolution with proper documentation and follow up.

Experience and Skillsets

  • Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
  • CEBS designation or in progress (strongly preferred)
  • Bilingualism (French and English) is an asset
  • Strong work ethic and ability to interact with clients in a professional manner
  • Strong written and verbal communication skills (including presentation skills)
  • Sound problem solving and analytical skills
  • Solid business and financial acumen
  • Highly organized with the ability to multi-task and drive and prioritize own work
  • Ability to identify urgency when dealing with external and internal client deliverables
  • Skilled at researching, identifying, and documenting issues
  • Strong attention to detail
  • Effective at working within a team environment as well as independently
  • General knowledge of administrative systems and processes
  • Effective use of business productivity tools such as Microsoft applications
  • Working knowledge of benefits-related laws and regulations
  • Bachelor’s degree or equivalent years of industry experience

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Benefits Administration (BA) Customer Service Representative (CSR) main responsibility is to provide high quality customer service by helping active and retiree participants and others through phone call, chat and email inquiries.  By using various tools at his disposal to provide complete and accurate information to the caller, he acts as a liaison for callers and internal teams to resolve basic and complex inquiries and issues arising from inbound calls, on-line secured requests or written requests. 

Responsibility Areas:

  • Provide support to those who contact the call centre by responding with professionalism and courtesy to calls, emails and chats, in both French and English.
  • Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.
  • Identify issues and help improve processes by sharing ideas and recommendations.
  • Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.
  • Actively participate in team activities, initiatives and special mandates.
  • Access information using a computer and related components and peripherals in a Microsoft environment.
  • Work overtime to meet business needs

Personal Attributes

  • Strong verbal and written communication skills.
  • Strong customer service skills.
  • Strong problem-solving skills.
  • Ability to learn large amounts of information in a short timeframe and apply past learning from calls or other experiences; actively pursues new knowledge and keeps up with changes in client environment.
  • Ability to handle high volume and pressure situations.
  • Flexible and adaptable with a demonstrated ability to recognize the need to change the priorities to meet the business needs. 

Education & Experience

  • Minimum one year of customer service-related experience
  • Previous call center experience preferred
  • Previous benefits and/or HR experience is a plus.
  • Experience with desktop/Windows navigation and keyboarding skills.

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal   entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job Overview:

At SEB India, we are looking for a passionate coder who is hands -on and loves coding. In this role, you will be working with our Technology team passionate for creating and building our product that offers world class health benefits administration to our clients in Canada.

 Responsibilities

  • Responsible to Create/update the initial coding estimates for assigned tasks.
  • Build the code according to the technical specifications, detailed design, maintainability, and coding and efficiency standards.
  • Use code management processes and tools to avoid versioning problems.
  • Perform peer reviews of code to ensure it meets coding and efficiency standards.
  • Debug and resolve any code or interface problems encountered by the Software Engineer/Test Engineer.
  • Write and execute the unit test cases and test each piece to verify the basic functionality before comprehensive testing.
  • Fix function testing issues and/or client issues.
  • Should be able to prepare a high-level technical design for the assigned task

Personal Attributes:

  • Strong interpersonal, analytical & problem- solving skills.
  • Collaborative approach towards achieving results.
  • Effective time management skills and ability to adhere to deadlines.
  • Good attention to detail and high levels of accuracy.
  • Ability to work independently as well as in a team. 

Experience and Qualification:

  • A degree in MCA/B.Tech/B.E.
  • 3-8 years’ experience in Core development using Microsoft technologies.

Competencies: Knowledge, Skill and Ability needed in the role:

  • Net/ASP.Net Core/C#
  • Angular 2 and above
  • Web Services / Web API
  • SQL Server

Good to have:

  • SSIS, SSRS
  • Java Script or Type Script
  • Hands On / Exposure to any JavaScript framework like (Angular, React, Vue, Node, Express etc.)
  • HTML 5 and CSS3
  • Kentico (or any other CMS), MVC
  • Web application security standards
  • Performance optimization
  • Bootstrap or similar CSS library

We offer learning on:

  • Mobile App development, MVC, Bootstrap (Responsive websites), SQL Server reporting and integration services.
  • Domain (multiple domains>> Health, Billing, Leave management.

We offer you:

  • A safe and dynamic work environment.
  • Competitive benefits and medical insurance plans.
  • Flexibility/ hybrid work locations.
  • Continuous education & training.
  • Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity, and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in Inforica India Pvt Ltd. Only candidates under consideration will be contacted.

Apply

SEB overview

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job overview

The Technical Writer works closely with the technology teams, and internal business stakeholders to develop requirements documents for system module builds, maintain system and user documents based on system upgrades and customized client implementations requirements.

Responsibilities

  • Identifies and defines the business and technical requirements based on consultations with experts, sample documentation, and independent research on comparable products or best practices
  • Participate in, and lead as needed business requirement clarifications workshops with stakeholders and subject matter experts as needed
  • Develops and updates applicable requirements documents for development, and any supporting user material related to applications
  • Consider and identify downstream considerations to integration points, and communications to user stakeholders and identify these in solution
  • Contribute to the identification of risks or complex system performance needs where specific test cases are recommended to consider end to end impacts of solution are working as expected.
  • Create user guides for various functions, administrator (including configuration), plan sponsor
  • Provides subject matter expertise and training to internal stakeholders for implementation and ongoing processing concepts.
  • Maintain a list of pending documentation needs to facilitate prioritization by Product Owner and Product Manager
  • Apply version control and documentation best practices to ensure visibility in changes, and support clear change control processes.
  • Maintains system documentation to reflect changes to UI or functionality, based on fixes/newly released functionalities
  • Supports client implementation projects by creating draft requirements, or peer reviewing requirements provided by requirements analysts to ensure they are clear, and gaps which are currently unsupported by applicable system are called out clearly, and JIRA/DevOps is open to support analysis and estimation.
  • Based on capacity, supports other projects and Solutions team objectives to support team workload balancing and grow in the role. 

Education & Experience

  • Excellent English writing and communications skills.
  • Education, or equivalent training and experience in one of Benefits, Insurance, finance, or pension industry.
  • Education or training and experience in one of:
    • CEBS designation
    • Technical writing
    • IT solutions and process writing
    • Process mapping
    • End to end Testing
  • Good in Microsoft office suite.
  • Experience with Visio an asset.

We offer you:

  • A safe and dynamic work environment.
  • Competitive benefits and medical insurance plans.
  • Flexibility/ hybrid work locations.
  • Continuous education & training.
  • Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity, and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in Inforica India Pvt Ltd. Only candidates under consideration will be contacted.

Apply

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job overview

The Transition Specialist works closely with the technology teams, requirements analyst and operations team to verify the delivered solution meets client requirements, functions efficiently, has required operating manuals, and functions in production in an end-to-end manner without gaps.

Responsibilities

  • Reviews and ensure that the client’s needs are clearly expressed in requirements and related workflow and other supporting documents.
  • Ensures that system and operational processes which support these needs are in place, working efficiently and have no gaps.
  • Executes UAT planning and testing for all deliverables for client implementations.
  • Supports planning for CAT testing for all deliverables for client implementations in coordination with implementation team.
  • Supports review, validation against scope, and prioritization of reported CAT defects.
  • Ensures all standard operating manuals are in place and are validated through step-by-step testing. Ensures any workarounds required at live date are clearly documented.
  • Ensures an AE SOP is created for Config, and it contains any stated workarounds to apply for future years. (Creation of SOP is config responsibility, objective here is for peer review, and addition of any considerations).
  • Creates and verifies any workaround tools, such as Excel tools to support file analysis/parsing, compare and workaround processes.
  • Ensures, where applicable, workarounds with a pending system resolution are outlined in SOP materials.
  • Runs daily/weekly/monthly processes for a period of a few weeks, to ensure end to end processes are functioning smoothly, and all documentation is accurate to the processes to be followed.
  • Support the prioritization process for Jira needing work post go live via appropriate processes.
  • Applies version control and documentation best practices to ensure visibility in changes, and support clear change control processes.
  • Supports UAT and Prod validation for select Release tickets to alleviate pressures on operations teams.
  • Based on capacity, supports optimization projects including requirements gathering, prioritization and UAT testing.
  • Based on capacity, supports other projects and Solutions team objectives to support team workload balancing and grow in the role.

Personal Attributes

  • Excellent English writing and communications skills
  • Strong analytical skills, ability to problem solve independently and with team members is important.
  • Proficient in Microsoft Office.

Education & Experience

  • Work experience in Benefits administration operations, testing, or other relevant skill set.
  • Education and experience in writing and or testing are an asset.
  • CEBS designation is an asset.
  • Ability to communicate effectively with team members is key.
  • Strong priority and/or project management skills needed.
  • Experience with Visio and PowerPoint an asset.

We offer you:

  • A safe and dynamic work environment.
  • Competitive benefits and medical insurance plans.
  • Flexibility/ hybrid work locations.
  • Continuous education & training.
  • Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity, and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in Inforica India Pvt Ltd. Only candidates under consideration will be contacted.

Apply

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal   entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job Overview:

We are looking for a System analyst who is a great team player, an analytical thinker and does have out-of-the-box thinking approach. In this role, you will be working with our implementation team passionate for configuration and testing (Unit) of our product that offers world class health benefits administration to our clients in Canada.

Responsibilities

  • Analysing client requirements and doing system updates, Implementing Clients & testing (Unit) of client provisions against our proprietary system with absolute quality.
  • Test management, communication and test reporting, test planning, defect and data management.
  • Developing comprehensive end to end test cases at the application and multi-application levels, to ensure that business, technical, functional requirements are being met throughout the SDLC. Should be able to estimate the work given with fair degree of accuracy.

Personal Attributes:

  • Strong interpersonal, analytical & problem- solving skills.
  • Collaborative approach towards achieving results.
  • Effective time management skills and ability to adhere to deadlines.
  • Good attention to detail and high levels of accuracy.
  • Ability to work independently as well as in a team. 

Experience and Qualification:

  • A degree in MCA/B.E./BTech. (IT/CS)
  • 4-8 years’ experience.

Competencies: Knowledge, Skill and Ability needed in the role:

  • Advanced knowledge in SQL and Excel
  • Knowledge of tracking tools like JIRA, Maestro, Tableau etc
  • Experience in Health and welfare domain

Good to have:

  • SSIS, SSRS.
  • Java Script or Type Script.
  • Hands On / Exposure to any JavaScript framework like (Angular, React, Vue, Node, Express etc.)
  • HTML 5 and CSS3.
  • Kentico (or any other CMS), MVC.
  • Web application security standards.
  • Performance optimization.
  • Bootstrap or similar CSS library.
  • Working knowledge of using versioning tools like TFS / Git.
  • Hybrid Mobile Application development [Android and iOS] using Ionic / Cordova.
  • Development for Azure PaaS [ App Services, Functions etc.] or any other cloud solution.

We offer you:

  • A safe and dynamic work environment.
  • Competitive benefits and medical insurance plans.
  • Flexibility/ hybrid work locations.
  • Continuous education & training.
  • Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity, and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in Inforica India Pvt Ltd. Only candidates under consideration will be contacted.

Apply

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job overview

As Senior Test Engineer you will apply basic to intermediate knowledge of software architecture to perform software testing tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications. Test enhancements within an existing software architecture and occasionally suggest improvements to the architecture.

He/ she should be able to work autonomously with minimal direction. 

Responsibilities

  • Analyze business, functional, and technical requirements and develop test scenarios, testcases and execute them to ensure the quality.
  • Carrying out Functional testing, System integration testing, Regression testing, Back-end testing and postproduction support.
  • Involvement in defect reporting through Jira.
  • Work with business and technology leads to identify the appropriate data for testing and prepare that data for the test cases.
  • Techno- Functional role, working primarily within the QA Functional, regression and automation team
  • Train less experienced or newly entrants on our suite of applications.

Experience & Qualification

  • 3-5 years of Experience
  • Minimum B Tech with computer science background/B.SC (Computer Science)/MCA
  • No domain preference.
  • ISTQB certification is desirable.
  • Health and Benefit Domain preferred

Personal Attributes

  • Strong verbal and written communication skills with the ability to liaise with cross functional teams
  • Strong interpersonal, analytical & problem- solving skills.
  • Collaborative approach towards achieving results
  • Effective time management skills and ability to adhere to deadlines
  • Good attention to detail and high levels of accuracy
  • Ability to work independently as well as in a team
  • Strong Analytical Skills
  • Quick and continuous learning
  • Training and mentoring skills

Competencies: Knowledge, Skill and Ability needed in the role:

  • Advanced knowledge in SQL and Excel.
  • Experience on any load testing is tool is preferred. (J Meter)
  • Basic Knowledge of Manual Testing
  • Should have an Exposure to any Bug Tracking Tool (JIRA/HP ALM)

We offer you:

  • A safe and dynamic work environment.
  • Competitive benefits and medical insurance plans.
  • Flexibility/ hybrid work locations.
  • Continuous education & training.
  • Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in SEB Admin- India. Only candidates under consideration will be contacted.

Apply

SEB Administrative Services, SEB, is a leading global player that offers the most integrated health benefits platform most automated in the industry. We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB business model.

“Inforica India Pvt Ltd” is part of SEB Group of companies with HQ in Canada. Inforica is the legal entity in India with its offices in Noida, Gurgaon and Hyderabad.

Job overview

Test Analyst is responsible for managing delivery with support of small team of 2-4 members. TA is also responsible for managing India team delivery & ensure projects are delivered to specifications while dealing with challenges such as cross-team dependencies, changing schedules, and constantly evolving requirements. TA should be a team oriented and have a strong customer service orientation.

Responsibilities

  • Analyze business, functional, and technical requirements and develop test scenarios, testcases and execute them to ensure the quality.
  • Responsible for defect reporting through Jira/Azure
  • Responsible for Status reporting of the projects along with team members status reporting to check and balance the capacity of the team
  • Manage and execute modules (may be as an Individual Contributor) in a given Project or for a particular client independently. This will include requirement analysis, execution, gap identification and status reporting etc
  • Should be taking business calls independently with onshore counterparts.
  • Work with business and technology leads to identify the appropriate data for testing and prepare that data for the test cases.
  • Techno- Functional role, working primarily within the QA Functional, regression and automation team 

Personal Attributes

  • Strong verbal and written communication skills with the ability to liaise with cross functional teams
  • Strong interpersonal, analytical & problem-solving skills.
  • Collaborative approach towards achieving results
  • Ability to work independently as well as in a team
  • Ability to exhibit the leadership skills and mentor the team members

Experience & Qualification

  • 5-7 years of Experience
  • Minimum B Tech with computer science background/BSC (Computer Science)/MCA
  • Health/Insurance Domain preferred.
  • ISTQB, Selenium, Performance tool Certifications are desirable.

Competencies: Knowledge, Skill and Ability needed in the role:

  • Advanced knowledge in SQL and Excel
  • Thorough knowledge of Manual Testing Concepts/Techniques
  • Exposure to any Automation Tool (Selenium) / Performance Testing Tool
  • Exposure to Mobile (Android/IOS) Testing
  • Should have an Exposure to any Bug Tracking Tool (JIRA/HP ALM/Azure DevOps)

We offer you:

  • A safe and dynamic work environment.
  • Competitive benefits and medical insurance plans.
  • Flexibility/ hybrid work locations.
  • Continuous education & training.
  • Tremendous potential with a growing organization.

Business needs, job requirements an individual skills and qualifications are the bases of all employment decision. Our commitment revolves around job seekers, pay performance, innovation, diversity, and inclusion that translates into creating a natural environment. Making it suitable for everyone to bring their authentic selves to work and make it easy for others to do same.

We thank you for your interest in Inforica India Pvt Ltd. Only candidates under consideration will be contacted.

Apply

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SEB Admin is a well established benefits and technology company with a start-up vibe. Come work with our dynamic team!