Careers

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Current Career opportunities

If you are interested in joining a close-knit dynamic team working together to deliver innovative technology solutions, you’ve come to the right place!

Here’s how to apply:

View SEB Administrative Services Inc. opportunities below. Click to expand and view the opportunity. Use the “Apply” button to email us your resume.

SEB overview

We are a technology company that designs and develops products and services for improved benefits administration. Our FlexPlus™ solutions transform our client’s back-office processes and offer a sleek, automated experience for plan members. Our experienced client teams can pinpoint customer needs and create realistic solutions based on industry best practices. Passion for our clients is at the center of SEB’s operating model.

If like us, providing exceptional experience every day is part of who you are, come meet our team!  

Job overview

Our Account Executives are experienced and high-energy professionals who can recognize opportunities and turn leads into long-lasting partnerships. They possess outstanding sales experience, honed customer service skill and a passion for technology, new systems, and innovative business solutions in a variety of settings and inceptions. With their extensive product knowledge and understanding of industry trends, our Account Executives will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value.

Our Account Executives are passionate about proactively pursuing new accounts and identifying roadblocks and obstacles to increasing business. They are skilled communicators and presenters who can find the best fit between client and product or service. They are organized, passionate about client relations, and focused on enhancing the buyer experience.

Ultimately, our Account Executives help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

Responsibility Areas

The Account Executive responsibilities include, but are not limited to:

  • Educating customers about our business solutions.
  • Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Closing customer contracts and generating new sales.
  • Using CRM automation tools to track progress and report goals.
  • Analyzing consumer needs and developing innovative solutions.
  • Identifying
  •  product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Conducting market research to identify selling possibilities and evaluate customer needs
  • Actively seeking out new sales opportunities through cold calling, networking and social media
  • Setting up meetings with potential clients and listen to their wishes and concerns
  • Participating in preparation and delivery of appropriate presentations on products and services
  • Creating frequent reviews and reports with sales and financial data
  • Participating on behalf of the company in exhibitions or conferences
  • Negotiating/closing deals and handle complaints or objections
  • Collaborating with team members to achieve better results
  • Gathering feedback from customers or prospects and share with internal teams
  • Overseeing and driving marketing campaigns
  • Generating and nurturing MQL/SQL

Formal Education and Certification

  • Bachelor’s degree or equivalent work experience required. 

Required Knowledge and Experience

  • Proven experience as a Sales Executive or relevant role
  • Thorough understanding of marketing and negotiating techniques
  • Fast learner and passion for sales
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations
  • Comprehensive and current knowledge of company offerings and industry trends.
  • The drive and energy to manage multiple accounts while looking for new opportunities.
  • Excellent verbal and written communication skills.
  • Ability to understand client needs and handle the negotiation process.
  • Strong time management skills.
  • Computer skills, especially MS Office and CRM software.

Personal Attributes

  • Presentation Skills
  • Client Relationships
  • Emphasizing Excellence
  • Energy Level
  • Negotiation
  • Prospecting Skills
  • Meeting Sales Goals
  • Creativity
  • Sales Planning
  • Independence
  • Motivation for Sales
  • Strong interpersonal skills
  • Demonstrable business acumen and a deep understanding of business sales processes. 

Work Conditions

  • Evening and weekend work to meet deadlines as needed.
  • Frequent computer and phone use at a workstation for extended periods of time.
  • Access information using a computer and related components and peripherals in a Microsoft environment.
  • Mobility within the office including movement from floor to floor.
  • Frequent contact with clients-whether directly aligned to project work or for developing the client relationship.
  • Participation in training sessions, presentations, and meetings.
  • Some travel required of up to 25%. 

What we offer

  • A safe and dynamic work environment.
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our EQ Care benefit
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing worldwide organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Benefits Administration (BA) Customer Service Representative (CSR) main responsibility is to provide high quality customer service by helping active and retiree participants and others through phone call, chat and email inquiries.  By using various tools at his disposal to provide complete and accurate information to the caller, he acts as a liaison for callers and internal teams to resolve basic and complex inquiries and issues arising from inbound calls, on-line secured requests or written requests. 

Responsibility Areas:

  • Provide support to those who contact the call centre by responding with professionalism and courtesy to calls, emails and chats, in both French and English.
  • Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.
  • Identify issues and help improve processes by sharing ideas and recommendations.
  • Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.
  • Actively participate in team activities, initiatives and special mandates.
  • Access information using a computer and related components and peripherals in a Microsoft environment.
  • Work overtime to meet business needs

Personal Attributes

  • Strong verbal and written communication skills.
  • Strong customer service skills.
  • Strong problem-solving skills.
  • Ability to learn large amounts of information in a short timeframe and apply past learning from calls or other experiences; actively pursues new knowledge and keeps up with changes in client environment.
  • Ability to handle high volume and pressure situations.
  • Flexible and adaptable with a demonstrated ability to recognize the need to change the priorities to meet the business needs. 

Education & Experience

  • Bachelor’s degree or equivalent work experience and one year of customer service-related experience
  • Secondary certification (GBA, CEBS/CAAS) is a plus.
  • Previous call center experience preferred.
  • Previous benefits and/or HR experience is a plus.
  • Experience with desktop/Windows navigation and keyboarding skills.
  • Pension administration and implementation work experience are considered assets 

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Operations Manager (OM), which is both an onshore and offshore manager role, is accountable for managing operational performance for assigned client(s) under their aligned domain.

This includes meeting and exceeding contractual performance standards and defined operational measures. The OM is responsible for making sure that all ongoing work is delivered timely and with quality to plan sponsors and plan participants. This includes project planning, scheduling, and managing, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding work, utilizing either onshore or offshore resources.

The OM is accountable for identifying process improvements that will lead to year-over-year efficiencies in the aligned client group’s operational workloads. The OM is expected to have a significant amount of written and verbal client interaction, to lead meetings and ad-hoc conversations and is the client’s primary point of contact.

Responsibilities

  • Understanding contractual agreements and the performance measures
  • Operations subject matter expert to CSM’s and support teams
  • Proactively managing operations metrics to meet or exceed set results
  • Tracking, reviewing and escalating variations in performance standards impacting operations
  • Working with the team to implement action plans for performance standards below targets
  • Coordination of client updates with the CSM to ensure successful Annual Enrollments
  • Managing Annual Enrollment project once approved by CSM
  • Acting as primary point of contact for Operation Analysts, Shared Services, and other stakeholders to answer questions, provide direction, escalate issues, and provide support through issue resolution
  • Leading scheduled Client operational status meeting to discuss projects, questions, and priorities.
  • Initiating ideas and leading discussions for client improvements with SDM and CSM that may yield higher quality or more efficient delivery
  • Integrating operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience
  • Understanding best practices and ensure the team adheres to them
  • Identifying and eliminating manual efforts through streamlining and automation efforts

Personal Attributes

  • Strong verbal and written communication skills
  • Strong customer service skills
  • Strong problem-solving skills
  • Ability to learn large amounts of information in a short timeframe and apply past learning from other experiences; actively pursues new knowledge and keeps up with changes in client environment
  • Ability to handle high volume and pressure situations 

Education & Experience

  • Bachelor’s degree or equivalent work experience required
  • GBA or CEBS in progress
  • 2+ years of project management experience
  • 3+ years of Health & Welfare Benefit experience in a management role
  • 3+ years of operations experience
  • Experience working with Microsoft Office suite of products including Word, Excel, and PowerPoint

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

Our Customer Success Managers (CSM) are responsible for developing and maintaining long lasting customer relationships that promote retention and loyalty. Their focus is to provide exceptional ongoing service in line with customer goals and objectives. Our CSM will provide operational and technical support to customers with the goal to keep customers satisfied with the business’s products and services.

Our CSM are strong in operational management, great with people, patient listeners, empathetic to customer needs and can quickly navigate any roadblocks to resolve challenges.

Responsibility Areas

The Customer Success Manager (CSM) responsibilities include, but are not limited to:

  • Serve as liaison between SEB and clients.
  • Act as a trusted advisor with existing clients and serve as a primary resource to clients.
  • Manage customer relationships, develops account plans and delivers proposals.
  • Responsible for ongoing client status and analysis meetings.
  • Ultimate authority on priority of client projects.
  • Understand client needs and adequacy of SEB products and services to those needs
  • Explain the benefits of SEB Group of Companies products and services to existing clients and demonstrate these benefits
  • Identify leads and opportunities for SEB products during technical discussion
  • Ensure excellent customer service and customer satisfaction, leading to customer retention, renewals, and service expansion.
  • Generate new business within existing accounts; cross-sell, upsell entire SEB portfolio.
  • Establish preliminary simple technical solutions in collaboration with other departments
  • Submit and negotiate quotes and change orders
  • Provide all Client SLA reporting and stats
  • Attend all client meetings, prepare and present all client facing meeting agenda and Stewardship presentations in collaboration with other departments
  • Prepare and submit all client requests to Operations, Requirements & PMO office for review and final implementation
  • Resolve and lead all client escalations
  • Prepare all client invoices and other financials and contractual related requirements
  • Ensure accurate and on time customer invoicing and supports collection including follow up as needed.
  • Accountable for external Change Order creation and obtains client sign-off.
  • Maintain visibility on projects with clients.
  • Remain constantly informed about industry offering, practices and trends. 

Formal Education and Certification

  • Bachelor’s degree or equivalent work experience required.
  • CEBS designation or in progress is preferred

Required Knowledge and Experience

  • Proven experience in a senior customer service management and sales
  • Proven experience in benefits administration
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn new technology
  • Ability to work in collaboration with different teams
  • Comprehensive and current knowledge of company offerings, industry trends, offering and best practices
  • Experience working with large enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help customers reach their goals
  • Strong time management skills
  • Commercial/financial modeling experience

Personal Attributes

  • Customer focus
  • Emphasize operational service excellence
  • High energy level and positive outlook
  • Independence
  • Strong interpersonal and organizational skills
  • Team orientated
  • Domain expertise
  • Results-driven
  • Strong presentation and public speaking skills
  • Effectively function in a fast-paced/dynamic environment

We Offer You

  • A safe and dynamic work environment
  • Be part of an amazing team.
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home.
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

Our Customer Success Managers (CSM) are responsible for developing and maintaining long lasting customer relationships that promote retention and loyalty. Their focus is to provide exceptional ongoing service in line with customer goals and objectives. Our CSM will provide operational and technical support to customers with the goal to keep customers satisfied with the business’s products and services.

Our CSM are strong in operational management, great with people, patient listeners, empathetic to customer needs and can quickly navigate any roadblocks to resolve challenges.

Responsibility Areas

The Customer Success Manager (CSM) responsibilities include, but are not limited to:

  • Serve as liaison between SEB and clients.
  • Act as a trusted advisor with existing clients and serve as a primary resource to clients.
  • Manage customer relationships, develops account plans and delivers proposals.
  • Responsible for ongoing client status and analysis meetings.
  • Ultimate authority on priority of client projects.
  • Understand client needs and adequacy of SEB products and services to those needs
  • Explain the benefits of SEB Group of Companies products and services to existing clients and demonstrate these benefits
  • Identify leads and opportunities for SEB products during technical discussion
  • Ensure excellent customer service and customer satisfaction, leading to customer retention, renewals, and service expansion.
  • Generate new business within existing accounts; cross-sell, upsell entire SEB portfolio.
  • Establish preliminary simple technical solutions in collaboration with other departments
  • Submit and negotiate quotes and change orders
  • Provide all Client SLA reporting and stats
  • Attend all client meetings, prepare and present all client facing meeting agenda and Stewardship presentations in collaboration with other departments
  • Prepare and submit all client requests to Operations, Requirements & PMO office for review and final implementation
  • Resolve and lead all client escalations
  • Prepare all client invoices and other financials and contractual related requirements
  • Ensure accurate and on time customer invoicing and supports collection including follow up as needed.
  • Accountable for external Change Order creation and obtains client sign-off.
  • Maintain visibility on projects with clients.
  • Remain constantly informed about industry offering, practices and trends. 

Formal Education and Certification

  • Bachelor’s degree or equivalent work experience required.
  • CEBS designation or in progress is preferred

Required Knowledge and Experience

  • Proven experience in a senior customer service management and sales
  • Proven experience in benefits administration
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn new technology
  • Ability to work in collaboration with different teams
  • Comprehensive and current knowledge of company offerings, industry trends, offering and best practices
  • Experience working with large enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help customers reach their goals
  • Strong time management skills
  • Commercial/financial modeling experience

Personal Attributes

  • Customer focus
  • Emphasize operational service excellence
  • High energy level and positive outlook
  • Independence
  • Strong interpersonal and organizational skills
  • Team orientated
  • Domain expertise
  • Results-driven
  • Strong presentation and public speaking skills
  • Effectively function in a fast-paced/dynamic environment

We Offer You

  • A safe and dynamic work environment
  • Be part of an amazing team.
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home.
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations.  The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Responsibilities

  • Provide day to day client and third-party administrator contact and support for participant inquiries.
  • Ensure the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface.
  • Provide internal support to other team members and domains including Benefit Centre representatives.
  • Execute manual processing with proper documentation and follow up.
  • Manage inbound/outbound data quality checks.
  • Execute year end processing and reporting.
  • Identify process improvement opportunities, issues, process delays and quality problems with recommended solutions.
  • Identify potential production defects and submits appropriate solutions through ticketing system.
  • Execute issue resolution with proper documentation and follow up.

Experience and Skillsets

  • Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
  • CEBS designation or in progress (strongly preferred)
  • Bilingualism (French and English) is an asset
  • Strong work ethic and ability to interact with clients in a professional manner
  • Strong written and verbal communication skills (including presentation skills)
  • Sound problem solving and analytical skills
  • Solid business and financial acumen
  • Highly organized with the ability to multi-task and drive and prioritize own work
  • Ability to identify urgency when dealing with external and internal client deliverables
  • Skilled at researching, identifying, and documenting issues
  • Strong attention to detail
  • Effective at working within a team environment as well as independently
  • General knowledge of administrative systems and processes
  • Effective use of business productivity tools such as Microsoft applications
  • Working knowledge of benefits-related laws and regulations
  • Bachelor’s degree or equivalent years of industry experience

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job overview

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations.  The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Responsibilities

  • Provide day to day client and third-party administrator contact and support for participant inquiries.
  • Ensure the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface.
  • Provide internal support to other team members and domains including Benefit Centre representatives.
  • Execute manual processing with proper documentation and follow up.
  • Manage inbound/outbound data quality checks.
  • Execute year end processing and reporting.
  • Identify process improvement opportunities, issues, process delays and quality problems with recommended solutions.
  • Identify potential production defects and submits appropriate solutions through ticketing system.
  • Execute issue resolution with proper documentation and follow up.

Experience and Skillsets

  • Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
  • CEBS designation or in progress (strongly preferred)
  • Bilingualism (French and English) is an asset
  • Strong work ethic and ability to interact with clients in a professional manner
  • Strong written and verbal communication skills (including presentation skills)
  • Sound problem solving and analytical skills
  • Solid business and financial acumen
  • Highly organized with the ability to multi-task and drive and prioritize own work
  • Ability to identify urgency when dealing with external and internal client deliverables
  • Skilled at researching, identifying, and documenting issues
  • Strong attention to detail
  • Effective at working within a team environment as well as independently
  • General knowledge of administrative systems and processes
  • Effective use of business productivity tools such as Microsoft applications
  • Working knowledge of benefits-related laws and regulations
  • Bachelor’s degree or equivalent years of industry experience

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

Apply

SEB overview

We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.

If, like us, providing exceptional experience every day is part of who you are, come meet our team!

Job Overview

The Solutions Analyst works closely with clients and the technology team to develop requirements documents and support the ongoing Operations team for benefits administration clients.

Responsibilities

  • Identifies and defines the client’s needs/requirements, lead client requirement meetings.
  • Develops and updates applicable requirements documents for plan provisions, extracts, administrative events, and delivery channels.
  • Participates in analysis discussions to ensure the provision requirements match the technical specifications.
  • Identifies potential issues, gather relevant information, and work with client/third parties/Best Practice committee to resolve issues that arise.
  • Provides subject matter expertise and training to client, client team, shared services, testing, and supporting services on plan provisions and ongoing processing concepts.
  • Serves as primary resource to client, client team, shared services, and supporting services in the application of business objectives and alternatives for service delivery.
  • Resolves open requirements items and manage the client to deadlines as it relates to the requirements definition process.
  • Defines or review requirements for change controls as needed.

Education and Experience

  • Excellent writing and communications skills (English)
  • French writing and communication skills
  • Bachelor’s degree or comparable experience
  • 2-4 years work experience in Benefits Administration is required; can be either internal or external experience.
  • Excellent client skills required.
  • CEBS designation or in progress is strongly preferred.
  • Pension administration and implementation work experience are considered assets.

We offer you

  • A safe and dynamic work environment
  • Be part of an amazing team
  • Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
  • Flexibility to work from home
  • Continuing education & training
  • Tremendous potential with a growing organization

SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com

We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.

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SEB Admin is a well established benefits and technology company with a start-up vibe. Come work with our dynamic team!