Job overview

The Group Benefits Specialist plays a critical role supporting the end‑to‑end administration and ongoing operations of group benefit plans for a diverse portfolio of clients across Canada.

This is a hands‑on, business-facing role that blends deep industry knowledge with strong operational aptitude. The successful candidate will be comfortable working directly within benefits administration platforms and troubleshooting issues to resolution.

This role requires someone who understands group insurance workflows, can translate plan requirements into system configuration, and demonstrates strong agility to quickly learn and adapt to new platforms and tools.

In addition to day‑to‑day plan administration, this role leads group implementations, resolves complex issues through root cause analysis, supports continuous process improvement, and acts as a mentor to junior team members. A client‑focused, detail‑oriented mindset and sound professional judgment are essential to success.

Responsibilities

Client Servicing & Group Plan Administration

• Serve as a senior point of contact for assigned clients, advisors, and insurer partners, ensuring timely, professional, and inclusive service delivery.
• Manage full‑cycle group benefits administration, including:
  • New employee enrollments, terminations, life event updates, and salary changes
  • Eligibility management and contract maintenance
  • Premium billing reconciliation and adjustments
  • Advisor commission statements
  • Ongoing reporting, audits and compliance support
  • Plan sponsor billing
• Interpret plan designs, insurer contracts, and administrative rules to ensure accurate, compliant processing across all systems.
• Liaise with insurance carriers to resolve escalated issues, manage service expectations, and coordinate ongoing plan requirements.

Group Implementation

• Hands‑on configuration of group benefit plans within administration platforms, using front‑end system screens and available tools. Performance end-to-end testing, including payroll, carrier and premium.
• Set up new groups and plan designs by translating client and carrier requirements into accurate system configuration, including:
  • Group and plan setup, coverage tiers, rates configuration and eligibility rules in the benefits system
• Onboard and validate client and employee data, ensuring accuracy and completeness throughout implementations and transitions.

Operational Analysis & Problem Solving

• Conduct root cause analysis on operational errors, system issues, or client escalations.
• Identify gaps between plan requirements, workflows, and system behavior, and recommend practical solutions. Be the voice of the client to our products team.
• Support operational improvements by aligning business processes with system capabilities.

Mentorship & Team Collaboration

• Act as a mentor and subject matter resource for junior team members, particularly on:
  • Complex plan scenarios
  • System usage and configuration
  • Best practices in group benefits administration
• Provide coaching, peer review, and informal training to support skill development.
• Participate in team meetings, implementation reviews, and continuous improvement discussions.

Process Improvement & Documentation

• Contribute to the creation, refinement, and maintenance of standard operating procedures (SOPs), workflows, and job aids.
• Identify opportunities to improve accuracy, efficiency, and client experience through better processes and clearer documentation.
• Maintain comprehensive, up‑to‑date documentation for assigned client accounts in accordance with company standards.

Education, Experience & Skills

Required Qualifications

• Minimum 5 years of experience in group benefits administration, ideally within a TPA, insurer. Proven experience with plan set up and administration of group benefit plans
• Strong understanding of group benefits workflows and administrative best practices.
• Demonstrated ability to troubleshoot complex issues and perform root cause analysis.
• High attention to detail, strong organizational skills, and respect for confidentiality.
• Ability to manage multiple priorities and deadlines in a fast‑paced, client‑focused environment.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook).

Preferred / Asset Qualifications

• Experience leading or supporting group benefit implementations
• Prior experience mentoring, coaching, or informally training team members.
• Experience working with benefits administration platforms or TPA systems.
• CEBS, GBA, or other industry‑related designations is an asset, but not required.
• Bilingualism (English/French) is an asset but not required.

Compensation:

Salary Range: $75,000 – $85,000 

Benefits & Perks

We believe great work starts with feeling supported—at work and beyond. Our benefits are designed to support your health, finances, and life outside the office:

• Comprehensive health, dental, and vision benefits to help you and your family stay well
• Financial literacy tools and resources to help you feel confident managing your money today and    planning for the future
• Employee discount program with savings across a variety of products and services
• A full Employee Assistance Program (EAP) with virtual health access, making it easier to contact a doctor or get support when you need it
• Retirement savings program to support your long‑term financial goals
• Paid time off, including support for new and growing families
• Hybrid work model that offers flexibility and supports work‑life balance
• Career growth opportunities with mentorship, learning, and advancement across different experience levels
• A collaborative, supportive team environment with exposure to diverse clients and complex group benefits plans

SEB is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodation is available upon request throughout the recruitment process.

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

The French content in this document was generated using machine translation. While efforts have been made to ensure accuracy, some nuances may differ from the original English version