Take a Step towards a Career in a Growing Industry with a Team that Cares
Everyone wants to move ahead in their career, but few find the right place where they can contribute and grow at the same time. Consider joining a close-knit team of individuals working in a dynamic and friendly environment that’s rooted in technology & innovation.
Our Mission is to empower people and businesses by creating innovative benefits technology solutions, and we’re passionate about what we do.
If this appeals to you, then you’ve come to the right place.
Our Vision
Create exceptional experiences everyday
Here’s how to apply: View SEB Administrative Services Inc. opportunities for Canada and India below. Click to expand and view the opportunity. Use the “Apply” button to email us your resume.
SEB overview
We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.
If, like us, providing exceptional experience every day is part of who you are, come meet our team!
Job overview
The Benefits Administration (BA) Customer Service Representative (CSR) main responsibility is to provide high quality customer service by helping active and retiree participants and others through phone call, chat and email inquiries. By using various tools at his disposal to provide complete and accurate information to the caller, he acts as a liaison for callers and internal teams to resolve basic and complex inquiries and issues arising from inbound calls, on-line secured requests or written requests.
Responsibility Areas:
- Provide support to those who contact the call centre by responding with professionalism and courtesy to calls, emails and chats, in both French and English.
- Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.
- Identify issues and help improve processes by sharing ideas and recommendations.
- Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.
- Actively participate in team activities, initiatives and special mandates.
- Access information using a computer and related components and peripherals in a Microsoft environment.
- Work overtime to meet business needs
Personal Attributes
- Strong verbal and written communication skills.
- Strong customer service skills.
- Strong problem-solving skills.
- Ability to learn large amounts of information in a short timeframe and apply past learning from calls or other experiences; actively pursues new knowledge and keeps up with changes in client environment.
- Ability to handle high volume and pressure situations.
- Flexible and adaptable with a demonstrated ability to recognize the need to change the priorities to meet the business needs.
Education & Experience
- Minimum one year of customer service-related experience
- Previous call center experience preferred
- Previous benefits and/or HR experience is a plus.
- Experience with desktop/Windows navigation and keyboarding skills.
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
- Flexibility to work from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB Group of Companies
