Take a Step towards a Career in a Growing Industry with a Team that Cares
Everyone wants to move ahead in their career, but few find the right place where they can contribute and grow at the same time. Consider joining a close-knit team of individuals working in a dynamic and friendly environment that’s rooted in technology & innovation.
Our Mission is to empower people and businesses by creating innovative benefits technology solutions, and we’re passionate about what we do.
If this appeals to you, then you’ve come to the right place.
Our Vision
Create exceptional experiences everyday
Here’s how to apply: View SEB Administrative Services Inc. opportunities for Canada and India below. Click to expand and view the opportunity. Use the “Apply” button to email us your resume.
SEB overview
We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.
If, like us, providing exceptional experience every day is part of who you are, come meet our team!
Job overview
The Benefits Administration (BA) Customer Service Representative (CSR) main responsibility is to provide high quality customer service by helping active and retiree participants and others through phone call, chat and email inquiries. By using various tools at his disposal to provide complete and accurate information to the caller, he acts as a liaison for callers and internal teams to resolve basic and complex inquiries and issues arising from inbound calls, on-line secured requests or written requests.
Responsibility Areas:
- Provide support to those who contact the call centre by responding with professionalism and courtesy to calls, emails and chats, in both French and English.
- Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.
- Identify issues and help improve processes by sharing ideas and recommendations.
- Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.
- Actively participate in team activities, initiatives and special mandates.
- Access information using a computer and related components and peripherals in a Microsoft environment.
- Work overtime to meet business needs
Personal Attributes
- Strong verbal and written communication skills.
- Strong customer service skills.
- Strong problem-solving skills.
- Ability to learn large amounts of information in a short timeframe and apply past learning from calls or other experiences; actively pursues new knowledge and keeps up with changes in client environment.
- Ability to handle high volume and pressure situations.
- Flexible and adaptable with a demonstrated ability to recognize the need to change the priorities to meet the business needs.
Education & Experience
- Minimum one year of customer service-related experience
- Previous call center experience preferred
- Previous benefits and/or HR experience is a plus.
- Experience with desktop/Windows navigation and keyboarding skills.
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our TELUS Health Virtual Care platform
- Flexibility to work from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job Overview
The Requirements Analyst works closely with clients and the technology teams to complete requirements documents for new client implementations and support the ongoing Operations team for benefits administration clients.
Responsibilities
- Identifies and defines the client’s needs/requirements based on supporting documentation provided by client and vendors, and by leading client requirement clarifications workshops.
- Develops and updates applicable requirements document templates for suite of deliverables from solution workflows to detailed project deliverables, to standard operating procedures and training for ongoing team to support.
- Participates in analysis discussions with internal, client and external vendor stakeholders to ensure the provision requirements match the technical specifications.
- Identifies potential risks and gaps in solutions, gather relevant information, and work with client/third parties to resolve issues that arise.
- Provides subject matter expertise and training to clients, and internal teams for implementation and ongoing processing concepts.
- Serves as primary resource to client and internal teams in the application of business objectives and alternatives for service delivery.
- Resolves open requirements items and manage the client to deadlines as it relates to the requirements definition process.
- Applying documentation best practices to ensure visibility in changes and support clear change control processes.
- Participate in creation and periodic review and update of department template requirement material.
- Maintains requirements documents templates with new released functionalities
Education and Experience
- Excellent English writing and communications skills
- Education, or equivalent training and experience in one of Benefits, Insurance, finance or pension industry.
- GBA or CEBS designation or in progress is an asset
- Work experience in Benefits Administration organization is an asset
- Administration work experience more than one of the following industries: benefit administration, insurance, claims or pension operations (large or small market) is considered assets.
- Education, or equivalent training and experience in one of Technical Writing or written communications, business analyst
- Strong client relationship management skills required.
- Good MS Word skills
- Good Microsoft Excel skills
- Experience with Visio and PowerPoint an asset
Please submit a portfolio sample of requirement, process flow, manual or other work which you created.
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Care platform
- Flexibility to wok from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job Overview
Under the supervision of the Solutions Manager, the Business Analyst is responsible for creating and documenting details requirements to support product roadmap, supporting IT solutions for the organization and all stakeholders.
The focus of this fixed term contract will be to support system features that support payroll, HRIS and general ledger integration files.
Responsibilities
- Lead/participate in Design Sprint workshops, identify high-level requirements directly with internal stakeholders
- Identifies and defines clearly the needs of internal stakeholders in user stories.
- Translated user needs into functional requirement documents.
- Create workflows to support clarity of the solution design.
- Using company templates and documentation standards, brings experience to improve these tools as appropriate.
- Applying documentation best practices to ensure effective change control methodologies
- Supports and leads workshops to help stakeholders understand the suggested and documented solutions.
- Works with UX designers, as needed to support some design initiatives.
- Working with the Product Manager and Product Owner determines products features which can be leveraged to meet new functional needs.
- Ensure that the needs of all stakeholders for the system are considered, discussed and documented with appropriate technical or other solutions
- Develops and updates applicable document templates for suite of deliverables from solution workflows to detailed project deliverables
- Based on capacity, supports other projects and solutions department initiatives
Education and Experience
- Education, or equivalent training and experience in one of Business Analysis, Solution Analysis, Process Analysis, Technical Writing or similar role
- Very good English writing and communications skills
- Education, or equivalent training and experience in Payroll and HRIS process and file integrations.
- Experience with any of the following is also desirable; Benefits administration, insurance, claims or pension operations (large or small market), or finance is considered assets
- Strong communication skills to effectively take in requirements and communicate them back succinctly.
- Very good MS Word skills
- Good Microsoft Excel skills
- Experience with Visio or similar workflow tool
- Experience with PowerPoint and SharePoint as an asset
- Ability to work (speak, read and write) in French is an asset
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Care platform
- Flexibility to wok from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB Group of Companies
