Take a Step towards a Career in a Growing Industry with a Team that Cares
Everyone wants to move ahead in their career, but few find the right place where they can contribute and grow at the same time. Consider joining a close-knit team of individuals working in a dynamic and friendly environment that’s rooted in technology & innovation.
Our Mission is to help companies enhance performance through digital transformation. By doing so, we strive to push the boundaries of digital transformation with thought leadership and innovation.
If this appeals to you, then you’ve come to the right place.
Our Vision
Create exceptional experiences everyday
Here’s how to apply:
View SEB Administrative Services Inc. opportunities for Canada and India below. Click to expand and view the opportunity. Use the “Apply” button to email us your resume.
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part to the success of our teams.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job overview
The Customer Service Lead is a quality improvement driven individual and is responsible for the implementation of new clients and projects within the call center environment.
Responsibility Areas
- Manage a customer service representative team
- Conduct monthly evaluations of incoming and outgoing calls
- Play a role in the new hire recruitment process
- Take the necessary steps to obtain all the necessary accesses for the smooth running of the work management for the customer service representatives
- Manage a portfolio of clients, including call trees (activation, deactivation and modification, as well as workgroups)
- Participate and prepare the required documents for the meetings pertaining to a portfolio of assigned clients
- Manage all change requests for clients in our knowledge base
- Manage the investigation and corrective actions for any complaints received within a portfolio of assigned clients
- Follow through on feedback received from our agents about what they are noticing on the lines and take appropriate action
- Monitor call surveys with poor results on a daily basis, do the analysis and take appropriate measures, if applicable
- Knowledge base updates for existing clients and for new clients or new projects
- Proceed with the implementation of new clients including all important steps (knowledge base, access, training, etc.)
- Keep all follow-up tools up-to-date
- Collaborate with all the internal departments to identify areas of improvement
- Implement action plans for clients whose statistics do not meet standards
- Develop and roll out monitoring tools to optimize our statistics (resolution on the first call, resolution of cases escalated to the 2nd tier, etc.)
- Analyse the open cases in our case tracker tool, as well as SMS response requests
- Make regular checks to ensure we have the most up-to-date versions of client contracts, as well as documents for their benefit plans
- Identify lessons learned after each implementation, in the spirit of improving for the future
- Take calls when the situation requires it
- Any other task related to the position
Personal Attributes
- Bilingualism, French and English (mandatory)
- SharePoint experience (mandatory)
- Power BI experience (asset)
- Excellent communication and presentation skills
- Must be quick learner
- Proficiency with the Microsoft Office Suite
- Good time management skills
Education & Experience
- Bachelor’s Degree in business Admin, HR, or related fields is an asset
- Knowledge of Contact Center best practices and service-related best practice
- 3+ years of customer service and/call center experience
- 3+ year in benefit and/or pension experience
- 1+ year in training experience
- 1+ year in coaching experience
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Care platform
- Flexibility to work from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com.
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB Overview:
We are one of Canada’s top providers of business process automation software & HR technology solutions. Our mission is to solve real business problems through transformative technology that improves a company’s efficiency, productivity and scalability. We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in. Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We have a dynamic marketing team that serves the organization in terms of marketing, branding & communication activities, PR, Events, Digital & Web services.
We currently have an opening for a Marketing Associate in our marketing team. The successful candidate will report directly to the Marketing Director and will lead significant functions within the department.
The Role:
We’re looking for a multi-skilled and highly organized Marketing Associate to support both client-facing project delivery and internal marketing execution. This hybrid role blends account coordination, creative development, and marketing support—ideal for someone who thrives on variety, enjoys collaborating with both clients and creatives, and brings strong design capabilities to the table.
You’ll help manage timelines, communications, and deliverables for client projects while also contributing to in-house marketing efforts across channels including email, social, and digital media. Strong graphic design skills and hands-on experience with email platforms are essential.
Key Responsibilities:
Client Servicing & Project Coordination
- Act as a day-to-day contact for client communication and scheduling
- Follow up with clients on outstanding items, approvals, and required inputs
- Relay client feedback, requests, and instructions clearly to the creative teams
- Coordinate timelines, feedback loops, and deliverables to ensure alignment and momentum
- Support project tracking, documentation, and status reporting to keep internal teams informed
- Assist with meeting preparation, note-taking, and action item follow-ups
Marketing & Creative Support
- Advanced graphic design capabilities to support the marketing function in its branding, campaigning and design initiatives
- Assist with the creation and scheduling of email campaigns using platforms like Mailchimp and HubSpot (or similar)
- Support social media execution and content planning
- Collaborate with internal teams to build campaign assets and maintain brand consistency
- Event coordination and support for the group of companies.
Qualifications:
- 2–4 years of experience in a marketing, agency, or creative services role
- Strong graphic design skills with proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign)
- Hands-on experience with email marketing platforms (e.g., Mailchimp) and major AI tools
- Excellent organizational, communication, and multitasking skills
- Ability to work in multi-functional teams and manage multiple priorities in a fast-paced, collaborative environment
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Care platform
- Flexibility to wok from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodation at any stage of the recruitment process. We can be reached at hr@seb-admin.com
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job Overview
Under the supervision of the Solutions Manager, the Business Analyst is responsible for creating and documenting details requirements to support product roadmap, supporting IT solutions for the organization and all stakeholders.
Responsibilities
- Lead/participate in Design Sprint workshops, identify high-level requirements directly with internal stakeholders.
- Identifies and defines clearly the needs of internal stakeholders in user stories.
- Translated user needs into functional requirement documents.
- Create workflows to support clarity of the solution design.
- Using company templates and documentation standards brings experience to improve these tools as appropriate.
- Apply documentation best practices to ensure effective change control methodologies
- Supports and leads workshops to help stakeholders understand the suggested and documented solutions.
- Works with UX designers, as needed to support some design initiatives.
- Working with the Product Manager and Product Owner determines products’ features which can be leveraged to meet new functional needs.
- Ensure that the needs of all stakeholders for the system are considered, discussed and documented with appropriate technical or other solutions.
- Develops and updates applicable document templates for suite of deliverables from solution workflows to detailed project deliverables.
- Based on capacity, supports other projects and solutions department initiatives.
Education and Experience
- Education, or equivalent training and experience in one of Business Analysis, Solution Analysis, Process Analysis, Technical Writing or similar role
- Very good English writing and communications skills
- Education, or equivalent training and experience in one or more of Benefits administration, insurance, claims or pension operations (large or small market), or finance is considered assets
- Strong communication skills to effectively take in requirements and communicate them back succinctly.
- Very good MS Word skills
- Good Microsoft Excel skills
- Experience with Visio or similar workflow tool
- Experience with PowerPoint and SharePoint is an asset
- Ability to work (speak, read and write) in French is an asset
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Health Care platform
- Flexibility to work from home
- Continuing education & training.
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodation at any stage of the recruitment process. We can be reached at hr@seb-admin.com
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part to the success of our teams.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job overview
The Customer Service Lead is a quality improvement driven individual and is responsible for the implementation of new clients and projects within the call center environment.
Responsibility Areas
• Manage a customer service representative team
• Conduct monthly evaluations of incoming and outgoing calls
• Play a role in the new hire recruitment process
• Take the necessary steps to obtain all the necessary accesses for the smooth running of the work management for the customer service representatives
• Manage a portfolio of clients, including call trees (activation, deactivation and modification, as well as workgroups)
• Participate and prepare the required documents for the meetings pertaining to a portfolio of assigned clients
• Manage all change requests for clients in our knowledge base
• Manage the investigation and corrective actions for any complaints received within a portfolio of assigned clients
• Follow through on feedback received from our agents about what they are noticing on the lines and take appropriate action
• Monitor call surveys with poor results on a daily basis, do the analysis and take appropriate measures, if applicable
• Knowledge base updates for existing clients and for new clients or new projects
• Proceed with the implementation of new clients including all important steps (knowledge base, access, training, etc.)
• Keep all follow-up tools up-to-date
• Collaborate with all the internal departments to identify areas of improvement
• Implement action plans for clients whose statistics do not meet standards
• Develop and roll out monitoring tools to optimize our statistics (resolution on the first call, resolution of cases escalated to the 2nd tier, etc.)
• Analyse the open cases in our case tracker tool, as well as SMS response requests
• Make regular checks to ensure we have the most up-to-date versions of client contracts, as well as documents for their benefit plans
• Identify lessons learned after each implementation, in the spirit of improving for the future
• Take calls when the situation requires it
• Any other task related to the position
Personal Attributes
• Bilingualism, French and English (mandatory)
• SharePoint experience (mandatory)
• Power BI experience (asset)
• Excellent communication and presentation skills
• Must be quick learner
• Proficiency with the Microsoft Office Suite
• Good time management skills
Education & Experience
• Bachelor’s Degree in business Admin, HR, or related fields is an asset
• Knowledge of Contact Center best practices and service-related best practice
• 3+ years of customer service and/call center experience
• 3+ year in benefit and/or pension experience
• 1+ year in training experience
• 1+ year in coaching experience
We offer you
• A safe and dynamic work environment
• Be part of an amazing team
• Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Care platform
• Flexibility to work from home
• Continuing education & training
• Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com.
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
SEB Group of Companies
