Take a Step towards a Career in a Growing Industry with a Team that Cares
Everyone wants to move ahead in their career, but few find the right place where they can contribute and grow at the same time. Consider joining a close-knit team of individuals working in a dynamic and friendly environment that’s rooted in technology & innovation.
Our Mission is to help companies enhance performance through digital transformation.
If this appeals to you, then you’ve come to the right place.
Take a Step towards a Career in a Growing Industry with a Team that Cares
Everyone wants to move ahead in their career, but few find the right place where they can contribute and grow at the same time. Consider joining a close-knit team of individuals working in a dynamic and friendly environment that’s rooted in technology & innovation.
Our Mission is to help companies enhance performance through digital transformation.
If this appeals to you, then you’ve come to the right place.
Why you’ll love working here
- A supportive environment that celebrates curiosity, initiative and innovation
- Wellness, benefits, and retirement plans that grow with you
- Work-from-home flexibility to support work-life balance
- Growth opportunities through training and mentorship
- A team culture built on purpose, positivity, and trust
- Work that aligns with purpose, values, and impact
Why you’ll love working here
- A supportive environment that celebrates curiosity, initiative and innovation
- Wellness, benefits, and retirement plans that grow with you
- Work-from-home flexibility to support work-life balance
- Growth opportunities through training and mentorship
- A team culture built on purpose, positivity, and trust
- Work that aligns with purpose, values, and impact
Open Positions
We are a hybrid workplace, with locations in Canada (Mississauga, Montreal, Ottawa) and India
There are no open positions at the moment, Please check back soon or follow us for future opportunities.
Group Benefits Specialist - Mississauga
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job Overview
The Group Benefits Specialist / Operations Analyst plays a pivotal role within our Third-Party Administration (TPA) division, supporting the day-to-day operations of group benefits administration for a diverse portfolio of clients across Canada. This role requires a seasoned professional with in-depth knowledge of Canadian group insurance products, who is passionate about client service, meticulous in execution, and proactive in identifying opportunities for operational improvement.
This individual will be responsible for the administration and servicing of group benefit plans, leading client implementations, and mentoring junior team members. The Senior Specialist will also contribute to the development and documentation of workflows, administrative procedures, and client service tools. This role requires sound judgment, technical expertise, and a client-centric approach to problem-solving.
Responsibilities
Client Servicing & Plan Administration
- Act as a senior point of contact for assigned clients, advisors, and insurer partners, ensuring consistent and professional service delivery.
- Manage full-cycle group benefits administration, including:
- New hire enrollments, terminations, life event changes, and salary updates
- Premium billing reconciliation and adjustments
- Eligibility management and contract updates
- Escalated claim inquiries and resolution
- Ongoing reporting and audit preparation
- Interpret plan design provisions, insurer contracts, and administrative policies to ensure accurate and compliant processing.
- Liaise with insurance carriers to resolve escalated issues, monitor service agreements, and coordinate ongoing requirements.
Group Implementations & Transitions
- Execute on the system configuration when onboarding and implementation of new and existing group clients, including data gathering, file setup, carrier coordination, and system configuration.
- Collaborate with internal teams to ensure a seamless client transition experience and adherence to implementation timelines.
- Coordinate and support client orientation sessions, system training, and documentation handovers.
Mentorship & Team Collaboration
- Serve as a mentor and resource to junior team members, offering guidance on complex cases, system use, and procedural best practices.
- Provide coaching, peer review, and informal training to enhance the skill development of the team.
- Participate in team huddles, project meetings, and service reviews.
Process Improvement & Documentation
- Contribute to the development and refinement of standard operating procedures (SOPs), workflows, and internal documentation.
- Identify and recommend process improvements to enhance service delivery, accuracy, and efficiency.
- Maintain updated documentation for all assigned client accounts and administrative activities in accordance with company standards.
Education and Experience
- Bachelor’s degree in business administration, Human Resources, or a related field.
- Minimum of 5 years of experience in group benefits administration, ideally within a TPA, insurer, or large advisory environment.
- Strong working knowledge of Canadian group insurance products (Health, Dental, Life, AD&D, STD, LTD).
- Excellent interpersonal and communication skills (written and verbal).
- Demonstrated client service excellence and a strong sense of accountability.
- Advanced proficiency in Microsoft Office (Excel, Word, Outlook); experience with benefits administration platforms preferred.
- High degree of accuracy, organization, and confidentiality.
- Ability to manage multiple priorities and meet deadlines in a dynamic, client-focused environment.
- Experience leading or supporting group benefit plan implementations is an asset.
- Prior experience mentoring or coaching team members is strongly preferred.
- Completion or working toward CEBS, GBA, or other industry-related designations is an asset.
- Bilingualism (English/French) is an asset but not required.
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Health Care platform
- Flexibility to work from home
- Continuing education & training.
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodation at any stage of the recruitment process. We can be reached at hr@seb-admin.com.
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
Group Benefits Manager (Small Market) - Mississauga
SEB overview
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. This is an active organization that is always on the go! We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in.
Our clients are some of the largest companies in Canada and SEB works as an extension of their HR team. We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Job Overview
The Group Benefits Manager is responsible for the end-to-end administration, implementation, and ongoing servicing of group benefit plans for assigned clients. This role acts as a senior subject-matter expert and primary escalation point for clients, advisors, insurers, and internal stakeholders. The ideal candidate brings strong Third-Party Administrator (TPA) experience, a deep understanding of group benefits administration, and the ability to manage complex client portfolios with accuracy, professionalism, and accountability.
This role plays a critical part in ensuring operational excellence, client satisfaction, and compliance across all aspects of group benefits delivery.
Responsibilities
Client Servicing & Plan Administration
- Act as a senior point of contact for assigned clients, benefits advisors, and insurer partners, ensuring consistent, high-quality service delivery.
- Manage full-cycle group benefits administration, including:
- New hire enrollments and plan member onboarding
- Employee terminations and coverage changes
- Life event changes (marriage, dependents, status changes)
- Salary updates impacting benefit calculations
- Eligibility tracking and maintenance
- Oversee premium billing processes, including reconciliation, variance investigation, and billing adjustments.
- Interpret and apply plan design provisions, insurer contracts, administrative services agreements, and internal policies to ensure accurate and compliant processing.
- Handle escalated claims inquiries and complex service issues, working closely with insurers and internal teams to achieve timely resolution.
- Prepare and support ongoing reporting requirements, renewals, audits, and compliance reviews.
- Maintain accurate client records and documentation, ensuring data integrity across systems.
- Proactively identify risks, trends, or service gaps and recommend solutions to improve the client experience.
Group Implementations & Transitions
- Lead and support the onboarding and implementation of new and existing group benefits clients, including:
- Data collection and validation
- File setup and system configuration
- Carrier coordination and policy issuance
- Plan setup and eligibility rules
- Collaborate with internal teams (operations, technology, finance, advisors, and service teams) to ensure seamless client transitions and adherence to implementation timelines.
- Manage implementation project plans, tracking milestones, risks, and dependencies.
- Coordinate and support client orientation sessions, system demonstrations, and administrator training.
- Ensure accurate documentation handovers and readiness for post-implementation servicing.
Leadership & Stakeholder Collaboration
- Serve as a trusted advisor to clients and internal partners by providing guidance on plan administration best practices.
- Support and mentor junior team members by sharing expertise and reinforcing service standards.
- Liaise with insurance carriers to resolve escalated issues, monitor service level agreements, and coordinate ongoing operational requirements.
- Participate in continuous improvement initiatives focused on process efficiency, automation, and service quality.
Education & Experience
- 5+ years of progressive experience in group benefits administration, preferably within a TPA, benefits consulting, or insurance environment.
- Demonstrated experience managing client relationships and complex benefit plan structures.
- Proven ability to interpret contracts, plan texts, and insurer policies.
- Experience leading or supporting group benefits implementations and transitions.
- Familiarity with benefits administration systems and data management processes.
Skills & Competencies
- Strong working knowledge of group benefits plans, including health, dental, life, disability, and ancillary benefits.
- Strong attention to detail and high standards for accuracy and compliance.
- Excellent client service, communication, and relationship management skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong problem-solving skills with the ability to handle escalated and sensitive issues.
- Project management mindset with the ability to coordinate across multiple stakeholders.
- Professional judgment and discretion when handling confidential information.
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Health Care platform
- Flexibility to work from home
- Continuing education & training.
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodation at any stage of the recruitment process. We can be reached at hr@seb-admin.com.
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
Group Benefits Manager (Large Market) - Mississauga
SEB overview
We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers’ business processes and provide participants with a seamless and automated experience. Our experienced client teams create realistic solutions based on industry best practices. Passion for our customers is at the heart of SEB’s business model.
If, like us, providing exceptional experience every day is part of who you are, come meet our team!
Job overview
The Group Benefits Manager is accountable for delivering high quality, outsourced benefits administration services and for fostering strong, trusted partnerships with client organizations. Leading a dedicated operations team, this role ensures service accuracy, operational efficiency, and outstanding client experience. The successful candidate combines deep group benefits administration expertise with proven leadership skills and a passion for elevating client service standards.
Responsibilities
- Serve as the senior relationship manager for assigned client accounts, ensuring proactive communication, effective issue resolution, and consistently high quality service delivery.
- Oversee day to day operations for client accounts, ensuring accurate, timely delivery of outsourced benefits administration services.
- Manage and prioritize client tasks to ensure service commitments, deadlines, and quality standards are consistently met.
- Monitor team workload and capacity, allocating work effectively to balance demand, support productivity, and maintain service excellence.
- Lead incident management activities, including escalation, root cause analysis, and implementation of corrective actions to prevent recurrence.
- Direct the annual enrollment cycle for each client in the portfolio, ensuring seamless planning, execution, communication, and post implementation validation.
- Administer and oversee the Change Request process, collaborating with clients to define requirements, assess impacts, and ensure changes are delivered accurately.
- Prepare and validate client billing, ensuring accurate invoicing aligned with contractual terms and timelines.
- Ensure all client requirements documentation is accurately maintained, up to date, and easily accessible to support consistent service delivery.
- Oversee the creation, maintenance, and continuous improvement of Standard Operating Procedures (SOPs) to ensure they remain accurate, efficient, and reflective of evolving processes.
- Prepare and maintain operational dashboards and scorecards for clients and internal leadership, providing clear visibility into performance, trends, and service metrics.
- Provide people leadership, including coaching, performance management, and development planning to build a high performing, engaged team.
- Drive a culture of continuous improvement by proactively identifying opportunities to streamline workflows, reduce manual processes, introduce automation, and enhance overall operational efficiency across the benefits administration lifecycle.
Required Qualifications:
- 5+ years of progressive experience in group benefits administration
- Strong working knowledge of group benefits plans, including eligibility, enrolment, billing, and reporting
- Demonstrated experience managing client relationships, with the ability to build trust and influence stakeholders.
- Experience supporting large client organizations and engaging directly with senior level customer stakeholders.
- Proven ability to interpret contracts, plan texts, and insurer policies, and apply them accurately in operational contexts.
- Experience leading or supporting benefits implementations and transitions, including coordination of activities, data, and communications.
- Familiarity with benefits administration systems and data management processes, with the ability to quickly learn new tools and technologies.
Skills & Competencies:
- Exceptional attention to detail, with high standards for accuracy, quality, and compliance.
- Strong client service orientation, with excellent communication and relationship‑management skills.
- Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and in a manner that builds client understanding and confidence.
- Proven ability to manage multiple priorities and deadlines in a fast‑paced, dynamic environment.
- Advanced problem‑solving skills, with the ability to navigate escalated, complex, or sensitive issues effectively.
- Project management capability, including coordinating activities, timelines, and stakeholders to achieve successful outcomes.
- Sound professional judgment and discretion when handling confidential or sensitive information.
We offer you
- A safe and dynamic work environment
- Be part of an amazing team
- Competitive benefits and pension plan, including free access to a doctor 24/7 through our Virtual Health Care platform
- Flexibility to work from home
- Continuing education & training
- Tremendous potential with a growing organization
SEB Administrative Services Inc. is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. SEB Admin is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-admin.com.
We thank you for your interest in SEB Administrative Services Inc. Only candidates under consideration will be contacted.
Frequently Asked Questions
Can you walk me through the application process?
If you find an open position that best fits your skills, send us an email with your resume and the position you are interested in, and we will get back to you if your application is shortlisted for an interview.
Will a Talent Acquisition Consultant contact me?
If you are one of the candidates selected for an interview, a Talent Acquisition Consultant will contact you. This step may take a few weeks as we collect and review applications.
What if I am referred to a position by a current SEB employee?
If a current SEB employee has referred you to an open position, apply through them where they can share your resume internally to the hiring team. This way they will get the credit if you are hired.
I am already an employee at SEB looking to advance or switch my career. Should I apply here as well?
No. SEB employees should apply internally through HR so your application can be appropriately considered as an internal candidate.
I want to apply for more than one job, do I have to apply for each separately?
Yes. Send us separate emails with resume and respective position you are applying for, so the application is forwarded to appropriate hiring teams.