Customer service is more than just solving problems; it’s about creating an experience. This week, we reflect on what constitutes excellent customer service and underscore the essence of being truly customer-centric. For our dedicated call center professionals, this means placing the customer at the center of every…
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Benefit plans play vital role in attracting and retaining top talent in recent years. Employees are seeking packages that not only reflect the values of the company but also recognizes their needs for well-being outside of the workplace. To stay competitive and meet…
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Life post pandemic has created more awareness around employee well-being. This directly impacts how employees approach their benefits coverage. While traditional health and retirement benefits are crucial, certain employees have unique needs and expectations that may not necessarily be fulfilled by the benefits…
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Balancing work and life is a challenge we all face, but for parents caring for children with special needs, this juggling act can be particularly demanding. These employees often require more time for doctor and specialist appointments, as well as providing extra support at home. It is now estimated that autism in children can be as high as 1 in 36…
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In the ever-evolving landscape of employee benefits, one thing is clear: a one-size-fits-all approach is no longer sufficient. Benefits & HR professionals understand the importance of offering comprehensive benefits packages that cater to the diverse workforce, spanning multiple generations…
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This is the season of annual enrolment for many companies. A time to make changes to benefits coverage and for HR professionals to make sure new programs are highlighted and key messages get communicated. Annual enrolment season can be a time of mixed emotions for everyone…
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